Frequently Asked Questions
Have a question? Check out our frequently asked questions below.
Don’t see your question? Please reach out to us!
Hotel Amenities
Is there WiFi?
Yes! We provide complimentary high-speed wireless internet for our guests.
Is there parking?
Yes! We offer free self-parking for bikes, cars, and RVs for our guests.
Truck parking is available away from the hotel if your vehicle is loud or you plan to leave early. You can park along the north exit to Highway 95, in the top line of Farmhouse Kitchen’s parking, or in the extended stalls near the pool building.
Is there food nearby?
Yes, we proudly partner with Farmhouse Kitchen, a welcoming American restaurant known for its family-friendly atmosphere and delicious burgers, conveniently located just across our parking lot.
Are you pet-friendly?
We are dog-friendly! We even have a dog park located right next to the hotel in our outdoor Pavilion. Unfortunately, dogs are not permitted in our Microhomes.
Read more about our dog policy here.
Does it cost extra to bring my dog?
There is a $15 fee per dog/per night for standard and premium rooms. Suites and micro homes are subject to a $50 pet fee per week
Read more about our dog policy here.
Do you have a pool or hot tubs?
Yes! We have a heated indoor swimming pool, as well as two indoor hot tubs!
Open 7:00am – 9:00pm for all guests and 9:00pm – 11:00pm for 18+ only. The pool is for guests staying in the hotel only. Towels are located in the pool area.
Can I use the bikes?
Bikes and helmets are available for all guests seasonally. For more details, please ask at the front desk.
Can I use the sleds?
Sleds are available seasonally for the hill at Ruby Park.
Can I use the fire pits?
Yes! They are available for our guests from 7:00am – 11:00pm, weather permitting.
Is there a fitness center?
Yes! We have an on-site, 24 hour fitness center complete with cardio machines, and strength training options so you never have to miss your workout!
What other amenities does the hotel have?
The hotel offers a cozy lounge near the lobby with couches, a fireplace, a pool table, a TV, and board games. Outside, enjoy our sunning patio with firepits, or take advantage of the ski room for waxing and drying your skis.
Explore our park with lush green spaces, a pond with a fountain, and a dog park for your furry friends. Bikes are available at the front desk for exploring the area. And don’t miss Farmhouse Kitchen, just across our parking lot, serving up delicious meals and drinks.
For a complete list of amenities, visit our amenities page.
Room Amenities
What's included in my room?
In every room, there is a bed with a custom-made Ruby Hospitality mattress with fresh sheets, an alarm clock, an iron and ironing board, a TV with Direct TV installed, in-room Blu-ray players with movies available, a mini refrigerator, a microwave, and a personal bathroom with free toiletries, hair dryer, and towels.
Do you have accessible rooms?
Yes! We offer ADA Compliant Rooms available in a Standard King or Standard Queen room.
Is there housekeeping?
Housekeeping is performed every other day, two linen changes per week.
Please do not remove the linens from the hotel. Help us keep linens fresh and new by using the provided rags for messy cleanup.
Is there laundry service?
Yes! We have a laundry center located on our second floor that accepts digital payments.
Policies
When is Check-In?
Anytime after 3:00pm.
Early check-in is subject to availability and may be as early as 11:00am. Please contact us for more information.
When is Check-Out?
Anytime before 11:00am.
Late check-out fees may apply. Please inquire at the front desk for availability and rates if you prefer a late check-out.
Can I extend my stay?
Absolutely! Please contact the front desk prior to 11:00 am to ensure availability.
Who can check in and out?
You must be 18 years of age or older to check in and out. You must show an ID and a valid bank card that matches the reservation name.
How can I pay my bill?
With a valid bank card on file.
Pre-paid and reloadable cards may be accepted at check-out, but not check-in.
Do you offer any discounts?
Yes, we offer a 20% Military/Law Enforcement/Fire Fighter discount. You must present identification showing serving upon check-in to qualify for the rate, and it can’t be combined with any other offers.
We also offer a 15% Seasonal Special discount available for everybody. It can’t be combined with any other offers.
All special rates need to be selected at time of booking.
When is quiet time?
10:00pm – 9:00am. Please keep noise to a minimum within these times.
Thank you for helping everyone enjoy their stay by monitoring the volume of conversations, televisions, music, dogs, and other noises throughout your stay.
Can I smoke in my room?
The entire hotel is smoke-free. The charge for smoking in the hotel is $75-350, depending on damages. If you need to smoke, you must be at least 25 ft. from any structure, door, or hotel opening.
